Skip to main content
All CollectionsManaging EmployeesOnboarding New Employees
Activating a New Employee's Account
Activating a New Employee's Account

Quickly resolve trouble activating or onboarding a new employee in MISEbox

Updated over a week ago

Best Practices

✅ Do the orientation and setup in person to avoid contact errors.

❌ Don't copy/paste from one field to another because if you wrote it wrong the first time, MISEbox won't catch the mistake.

🔍 Ask the employee to verify all the information you entered is correct.

📸 Add photos for every employee.

  • If done from a phone, MISEbox doesn't save the photo to the mobile device

  • This is a great way to highlight unique spaces within your restaurants and create the "Team" feel.

👍 Be certain they have completed the process and have access to your site.

The Activation Process

Once you have completed the New Employee form, there is a series of four quick steps to the activation process that occur in the following order. 

We strongly recommend having the employee present with you when you add them to your restaurant's MISEbox site to avoid some common challenges we list later in this article. When they finish their activation, you can walk them through MISEbox and prepare them for training!

1. MISEbox sends a text

If you entered the contact information correctly into MISEbox, your employee will receive the following message, and the employee must verify their phone number.

Text Message

"[Your Restaurant] added you to their MISEbox training site. Please verify your phone number https://app.misebox.io/verify/phone/?token=###-######".

2. MISEbox sends an email

Once the employee verifies their phone number, your employee will receive an email to make sure they will receive notifications from you.

For employees who do not currently have an active profile on MISEbox

Subject: "Complete MISEBox Account Activation"

Message: "Verify your email and set your MISEbox account password by clicking here. If you have any problems or need assistance, please don't hesitate to get in touch with your Manager or our friendly support team who will be happy to help you."

For employees that have active MISEbox profile at another business in your group or through another employer

Subject: "[Your Restaurant] added you to their MISEbox site"

Message: "[Your Restaurant] added you to their MISEbox site. You have had access to..." followed by a list of any available MISEbox sites they can access.

3. Set their password on MISEbox

4. Read and accept the Terms of Use and Privacy Policy.

Resolve Onboarding Issues

What went wrong?

If, for some reason, you could not onboard your new employee in person, there are typically two reasons why they can't get access:

  1. The employee's contact information was entered incorrectly, so they never got a text or an email.

  2. The employee verification email is in their SPAM folder.

How do I fix it?

Correct their contact info

You can easily correct that information on the Our Team page on your MISEbox site:

  1. Navigate to the Manage Employees page on your site;

  2. Find the employee you are looking for and click or tap the gear at the end of their row;

  3. Choose "Correct Contact Information" from the available options;

  4. Make any corrections you need and click the green "Correct Contact Info" button when you're ready;

  5. This will automatically restart the activation process described above using this new information.

Check their SPAM folder

If your employee tells you they didn't receive the email, it's usually in the SPAM folder. Sometimes, the contact information is incorrect in MISEbox and needs to be updated.

  1. Please have them check their SPAM.

  2. If it is not in their inbox and not in SPAM, please ask them to confirm that the email address in MISEbox is correct.

  3. If their contact information is incorrect, please follow the steps above to make the corrections.

  4. If their contact information is correct AND they did not receive an email in their inbox, AND it is not in their SPAM — please contact us using the in-app support chat or by emailing [email protected]. We will happily help you.

Re-send Activation Messages

There are two reasons why you may need to do this:

  • The link provided to the employee in a message has expired, and they need a fresh link.

  • Rarely, but sometimes, connection or network issues cause disruptions in the process because of the long chain between your device and the employee's device.

You can easily get them back on track by sending a new activation message, which may be a text or email, depending on the stage of their onboarding.

  1. Navigate to the Manage Employees page on your site;

  2. Find the employee you are looking for and click or tap the gear at the end of their row;

  3. Choose "Resend Activation Message" from the available options;

  4. This will automatically send the appropriate message to the employee, depending on their status in the process.

Did this answer your question?