Things you can do on the Billing Settings page
Update your Billing Contact
Update your Payment Method
View your current subscription, including the current plan, status, and your next billing date
View and download your billing invoices and payment receipts.
Understand Billing Contacts
Your Billing Contact can access the Billing Settings (regardless of their Role) and will receive communications from MISEbox regarding billing, including invoices and receipts.
All MISEbox subscriptions require a Billing Contact.
Before you can terminate an employee who is set as a Billing Contact, you must select a replacement.
Choosing your Billing Contact
Most of the time, the Billing Contact is a business manager whose Role in MISEbox is Manager or Administrator.
In cases where your billing is managed by an accounting professional who does not need editing access in MISEbox, that person can also be a Billing Contact with their Role set to Staff.
If the Billing Contact's Role is Staff, they can access and configure the Billing Settings but cannot edit anything else on your site.
Understand Payment Methods
We accept ACH and Credit Card payments through Stripe, our payment processor. We typically establish your payment preferences during your initial onboarding implementation.
Updating Credit Cards
You can add a new card from the Billing Settings page. Once you've done so, you can choose which card is to be the Primary payment method.
Frequently Asked Questions
Can I have a copy of my invoice?
Absolutely! Go to Billing Settings, and select the gear for any invoice.
I don't see my latest invoice. Where is it?
Only finalized invoices appear here, and our system may not have completed the process yet. Come back later, or...
You may need to refresh the sync with our payment processor. Click "Sync Now" and see if it appears. If not, send us a message through the in-app support.